Roaring or just purring
Have you ever had an a-ha moment just hit you out of nowhere? You know, something you are not even thinking about in that moment and a word gets said or something happens and the light bulb goes off to make the connection. Well, I had that light bulb shining bright today. Let me try to explain what happened. I work in an office space where I answer phones all day. This is a shared space with usually 2-3 other agents answering calls as well. Our goal is to never sound like one of those packed call centers where all you can hear is all the other voices in the background. I'll be honest, I have been admonished on more than one occasion that I need to lower my voice because I am too loud. I know I have a loud voice and try to be mindful of it, especially while I'm working. For certain accounts that we have, we do line checks to ensure that the client has forwarded their lines for us to answer. Usually, when this call comes in from another agent you can tell because the caller ID w...